Welcome to Zest Global Delivery. By using our website, mobile app, and courier services, you agree to comply with the following Terms & Conditions. Please read these carefully before placing an order or using our services.
1. Definitions
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“Company”, “We”, “Our”, or “Us” refers to Zest Global Delivery.
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“Customer”, “You”, or “Your” refers to the individual or business using our services.
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“Shipment” means any package, document, pet, or goods entrusted to Zest Global Delivery.
2. Use of Services
By accessing our website or booking a delivery, you agree to:
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Provide accurate and complete information about your shipment.
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Comply with all applicable laws and regulations, including customs requirements.
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Not use our services for prohibited, illegal, or dangerous items.
3. Prohibited Items
The following items are not accepted for shipment:
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Hazardous materials (explosives, flammable substances, chemicals).
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Illegal items or contraband.
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Perishable goods (without prior approval).
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Currency, precious stones, or items of extraordinary value without written agreement.
For a full list of restricted items, please contact our support team.
4. Delivery & Timeframes
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Delivery times are estimates and may vary due to weather, traffic, customs, or unforeseen circumstances.
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We will make reasonable efforts to deliver within the chosen timeframe (same-day, next-day, standard, etc.).
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Customers must ensure accurate delivery addresses. We are not responsible for delays caused by incorrect or incomplete details.
5. Liability & Insurance
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Our liability for loss, damage, or delay is limited to the declared value of the shipment or the coverage under our insurance policy, whichever is lower.
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Customers may purchase additional insurance for high-value items.
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We are not liable for indirect or consequential losses (e.g., lost profits, missed business opportunities).
6. Customer Responsibilities
Customers agree to:
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Ensure goods are properly packaged to withstand transit.
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Label shipments clearly with sender and recipient details.
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Provide any required documentation for customs clearance.
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Be available for pickup and delivery, or designate an authorized representative.
7. Payment & Fees
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Payment must be made at the time of booking or as agreed under a business account.
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Fees include shipping charges, handling fees, and any applicable duties/taxes.
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Late or failed payments may result in suspension of services.
8. Tracking & Proof of Delivery
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Customers can track shipments via our website or app using a tracking number.
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Delivery is confirmed by digital signature, photo confirmation, or proof of handover.
9. Cancellations & Refunds
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Orders may be canceled before pickup without penalty.
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Once a shipment has been collected, cancellations are not refundable.
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Refunds (if applicable) will be processed in accordance with our refund policy.
10. Data Protection
Your personal information will be handled in accordance with our Privacy Policy