At Zest Global Delivery, customer satisfaction is at the heart of our service. While we aim to deliver every shipment with speed and care, we understand that unforeseen issues may occur. This Refund & Returns Policy explains when refunds or compensation may apply.
1. Cancellations Before Pickup
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Full Refund: Customers may cancel an order before the scheduled pickup time and receive a full refund of shipping fees.
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Once a shipment has been collected by our courier, the order cannot be canceled, and fees will not be refunded.
2. Failed Deliveries
We will make reasonable attempts to deliver your shipment. If delivery is not possible due to:
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Incorrect or incomplete recipient details provided by the customer, or
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Recipient unavailable at the delivery address,
the shipment may be returned to the sender at the customer’s expense. Refunds will not apply in such cases.
3. Delayed Deliveries
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If a shipment is delayed due to circumstances within our control, you may be eligible for a partial refund or credit toward a future delivery.
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Delays caused by weather, natural disasters, traffic, customs, or other external factors outside our control are not eligible for refunds.
4. Lost or Damaged Shipments
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In the rare event of a lost shipment, compensation will be limited to the declared value of the goods or the coverage under purchased insurance, whichever is lower.
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For damaged shipments, refunds or compensation will be considered only if the customer can demonstrate that the package was properly packed and handled according to our shipping guidelines.
5. High-Value & Insured Items
Customers shipping fragile or high-value items are strongly encouraged to purchase additional insurance coverage. Refunds or compensation for such shipments will be limited to the insurance coverage purchased.
6. Non-Refundable Situations
Refunds will not be issued for:
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Shipments containing prohibited or restricted items.
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Shipments delayed or rejected by customs authorities.
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Packages improperly packaged by the customer.
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Customer failure to provide correct delivery information.
7. How to Request a Refund
To request a refund or file a claim:
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Contact our support team within 7 business days of the delivery issue.
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Provide shipment details (tracking number, date, description of issue).
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Submit any supporting documents (photos of damage, proof of value, receipts).
Our team will investigate and respond within 10 business days.
8. Changes to This Policy
Zest Global Delivery reserves the right to update or modify this Refund & Returns Policy at any time. Changes will be effective once published on our website.