At Zest Global Delivery, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, services, and platforms.
1. Information We Collect
We may collect the following types of information when you interact with us:
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Personal Information: Name, address, email, phone number, payment details.
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Shipment Information: Sender and recipient details, package content descriptions, delivery preferences.
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Technical Information: IP address, browser type, device information, cookies, and analytics data.
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Communication Records: Customer service inquiries, support tickets, or feedback provided.
2. How We Use Your Information
We use your information to:
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Process and deliver shipments.
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Provide tracking, notifications, and proof of delivery.
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Improve our services and website performance.
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Communicate with you about your orders, promotions, or updates.
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Ensure compliance with legal and regulatory obligations.
3. Sharing Your Information
We do not sell or rent your information to third parties. We may share your data only with:
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Service Providers & Partners: For transportation, customs clearance, and delivery.
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Legal Authorities: When required by law, regulation, or court order.
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Business Transfers: In the event of a merger, acquisition, or restructuring.
4. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure. These include:
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Secure servers and encryption of sensitive data.
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Restricted access to authorized personnel only.
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Regular monitoring of systems to prevent data breaches.
5. Your Privacy Rights
Depending on your location (e.g., UK GDPR, EU GDPR, or CCPA in California), you may have the right to:
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Access, update, or correct your personal data.
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Request deletion of your information.
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Opt out of marketing communications.
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Restrict or object to how we process your data.
6. Cookies & Tracking
Our website uses cookies and tracking technologies to:
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Improve user experience.
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Analyze website performance.
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Offer personalized content and ads.
You can manage cookie preferences through your browser settings.
7. Data Retention
We keep your personal information only as long as necessary for business, legal, or regulatory reasons. Once data is no longer needed, we securely delete or anonymize it.
8. Third-Party Links
Our website may contain links to external websites. Please note that we are not responsible for the privacy practices or content of third-party sites.
9. Children’s Privacy
Our services are not directed toward children under 13 (or 16 in some regions). We do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us